Posted by Meghdutt Brahmachari, Product Marketing Manager, Google Enterprise


Change is never easy, but when a business has tens of thousands of employees in locations around the world, bringing in new technology can be very disruptive. In this week’s Hangout On Air for retailers, Christine Atkins, former CIO of global grocery retailer Ahold, explains why moving to the cloud offers the best chance to adopt faster, flexible business solutions without implementation headaches.

Come to the Hangout On Air this Thursday, October 3, at 10 a.m. PT, to hear Atkins talk about her experience guiding Ahold to go Google. Ahold switched from an aging and inflexible legacy system for email and collaboration to Google Apps. As Atkins, now a principal at Atkins & Cameron Consulting LLC, explains, the shift to Google Apps and the cloud led to a 75% decrease in costs, plus a no-hitches implementation and higher productivity. Atkins and Bill Hippenmeyer, director of Google Apps for Business Strategy, will talk about these retail challenges:

• What tools does a distributed workforce need to be successful?
• How do you choose technology that meets the expectations of millennials?
• How do you manage the culture changes that come with technology innovation?

If you missed our previous Hangout On Air with Interactions Marketing and Tableau Software on mining insights from Big Data, you can view it here.

RSVP for the Christine Atkins Hangout On Air, and take part in the Q&A by posting your questions on Google+ or Twitter using the hashtag #GoneGoogle.

Posted by Steve Alexander, Creative Director of E-commerce, Amtrak

Editor's note: Today’s guest blogger is Steve Alexander, Creative Director of E-commerce for Amtrak, the United States’ intercity passenger rail service and high-speed rail operator. See what other organizations that have gone Google have to say.


Rail travel has been around since the mid-1800’s, but these days at Amtrak, we spend more time looking forward than backward. A big part of being innovative and making travel easier for our 31 million passengers every year, is giving people accurate information about train locations and arrival times. Google Maps Engine is providing the technology behind our newest online feature: an interactive train locator map that makes it easy for people to see where trains are and when they’re getting to their destinations.

Checking on train status is the second most-common activity at Amtrak.com, right after buying tickets. Whether it’s a business traveler trying to figure out which train to take to get to a meeting on time, or a parent wanting to know when to pick up their kid returning from college, everyone wants to know when their train will arrive. Prior to the train locator map, Amtrak customers could only see a text list of train status and station arrival times. The station map we launched for our customers last year had already shown us how compelling a visual representation of train information could be – and that led us to expand our use of Google Maps Engine for our latest map.

Our new train locator map lets people look at all the active trains across the country, or zoom in on a given region or station. People can search for one of our 300 daily trains by name or train number. By mousing over a train on the map, they can see a pop-up window showing whether the train is on time or late, and when it’s going to arrive at the next station. We get the near real-time data from GPS devices on each of our trains; as a train passes by sensors near the tracks, the location information is pushed into Google Maps Engine, along with station data from our content management system.

With Google Maps Engine, the map data is in the cloud, so we don’t have to host and maintain the infrastructure. It provides us with a reliable platform and a comprehensive basemap so our E-commerce team can focus all our energy on building useful maps that will help our customers.

This way, Amtrak can continue to think up more ways to make our map traveler-friendly, like adding information about local transit, restaurants and nearby tourist attractions. As we build more layers on top of the map, we hope it improves the customer experience even further and changes the way our customers think about their upcoming travel with us.

Editor's note: Our guest blogger today is Dan Shearer, Director of Safety of SeaPort Airlines Inc., a regional commuter airline operating flights to 21 destinations across 9 states. See what other organizations that have gone Google have to say.

Planes are a way of life in the rugged inlets of Southeast Alaska. While cars and roads rule the terrain in the lower 48 states, flying is often the easiest way to get around the mountains, moose and water that dominate the North. SeaPort Airlines Inc. was born in these rugged outdoors -- we’ve been flying short routes in and around Juneau, Alaska since 1982, back when the company went by Wings of Alaska -- and have since added commuter routes in Oregon, Southern California and six states in the Midwest and South. Altogether, our staff of approximately 225 is spread out across the country and operates a fleet of 20 planes.
You can’t underestimate the importance of communication in the aviation world. Everyone has to be on the same page at all times, so we can accurately communicate weather reports, passenger lists, flight times and other critical information. For years, we did this on paper, by emailing attached spreadsheets or using an outside file-sharing service. While we were meticulous in our method, there was always the risk of grabbing an out-of-date document with incorrect details. We implemented two or three different hosted email systems over a four year period, but none of them lived up to our expectations; we faced ongoing problems with outages, lost emails and not enough storage.

We knew we needed a more stable and collaborative platform. With help from Google Apps Reseller ViWo, we switched to Google Apps in January. ViWo was instrumental in getting us up and running. They showed us the best way to roll out and set up Apps to our 225 employees, pointed out tools for transferring data and helped with ad hoc technical support.

With Google Apps, we got a reliable email system with built-in collaboration tools that all our employees can access with a single login. Best of all, it was easy to use. It took me just a few hours one night to create a Google Sheet that’s become the main way we track our departure and arrival status and performance to make sure our flights are running on time and scheduled efficiently. Dozens of agents can update the master Sheet at the same time without us worrying about losing any data or getting a detail wrong. Sheets even translates time zones and lets us easily process monthly reports. We also use Google Docs for internal information like reservation instructions and contracts. We can update these details instantly for the whole company, without printing off hundreds of new pieces of paper.

In the past, IT was best described as reactive, and our technology problems took valuable time and energy away from our primary focus: delivering customers and their baggage safely and on-time to their destinations. Google Apps is changing that. Now, it’s simply a matter of people getting more comfortable with using the system. Just like flying in Alaska, IT managers know they’re going to run into pockets of turbulence. Google Apps ensures that at least our email and collaboration experience is a smooth ride.

Posted by Alberto Herrasti, Consulting Director of Digital Government Projects at SFP

Editor's note: Our guest blogger this week is Alberto Herrasti, Consulting Director of Digital Government Projects at the Secretaría de la Función Pública (Secretary of Public Administration, SFP) from the government in Mexico. See what other organizations that have gone Google have to say and discover our interactive demos.

As the Consulting Director of Digital Government Projects of SFP, I work to bring tools that make information easily accessible to Mexican citizens. We recently deployed Google Earth and Google Maps to solve a long-standing problem.

In the past, both our local population and our government workers had trouble finding official documents and records about government agencies and services because this information was distributed across various websites in a fragmented way.

Finding something as simple as the opening hours of a state-owned gas station, or the location and address of a nearby hospital would require a search across many official sites. The only alternative would be to physically visit the offices likely to have the information and spend more time waiting in long queues.

In 2010, the President’s office directed us to address this problem, and we set out to create a consolidated website (now known as mapas.gob.mx) that would serve as a central repository of geo-indexed data, allowing citizens to easily retrieve up-to-date information overlaid on the map data of Mexico.

We reached out to a number of mapping technology providers to evaluate their offerings but the Instituto Nacional de Estadística y Geografía (INEGI) -- Mexico's offical mapping and statistics institution -- identified Google Earth and Google Maps as our best option. We completed and launched the new site by 2012. The site integrates data from more than 70 public organizations and aims to place useful and helpful information in the hands of our local population.

Now, with the new Google Maps-integrated site, any user can find information by viewing it on a familiar, easy-to-navigate “globe”. We’ve also added a lot of useful information. The site now consolidates more than 900 maps with government-related information and covers every region of Mexico. As of 2013, more than 300 people use the site daily, and both awareness and use continues to grow rapidly. Instead of waiting in long lines or spending hours searching online, citizens can simply point their browsers to the new site and use maps to quickly find nearby resources and information.

Since we launched the tool in 2012, we’ve had more than 16,150 downloads of the geolocalized data and this tool allows government agencies to respond more effectively and efficiently. Thanks to the Google Earth and Google Maps technology which made the tool easy to build and easy to use, we’re able to better serve our citizens and respond to their needs with the right information at the right time.

Posted by Meghdutt Brahmachari, Product Marketing Manager, Google Enterprise

When it’s raining out, do people’s shopping habits change? Those are the kind of questions the team at Interactions Marketing, working with Tableau Software, think about when analyzing massive data sets on behalf of retailers. In a highly competitive market, retailers need the edge they can gain from business data – and with the analysis they can generate using Google BigQuery. By analyzing these data sets, you can find what Interactions Marketing calls “unexpected insights,” which help businesses make predictions that can improve sales. For example, they look at how external factors like the weather will affect retail sales.

Find out more about the value of Big Data and unexpected insights for retailers – and how Google BigQuery supports these analytics projects – in our Hangout On Air on Thursday, September 26, at 9 a.m. PT. Giovanni DeMeo, Vice President of Global Marketing and Analytics for Interactions Marketing; Paul Lilford, Global Director for Technology Partners at Tableau Software; and Daniel Powers, Director of Sales for Google Cloud Platform will explain how retailers can understand their businesses better and boost success:

• How can unexpected insights help retailers attract and keep customers?
• What are the pressures on retailers to glean insights from their data?
• How does cloud storage make Big Data analysis possible?
• How can you make it easier to visualize and understand your data?

If you missed our previous Hangout On Air with Speedway Motors, the world’s largest manufacturer of specialty hot-rodding and racing products, you can catch up on the recording here.

RSVP for the Interactions Marketing/Tableau Software Hangout On Air, and participate in the Q&A by posting your questions on Google+ or Twitter using the hashtag #GoneGoogle.

Posted by Sabrina Farmer, Senior Site Reliability Engineering Manager for Gmail

(Cross-posted on the Official Gmail Blog)

On September 23rd, many Gmail users received an unwelcome surprise: some of their messages were arriving slowly, and some of their attachments were unavailable. We’d like to start by apologizing—we realize that our users rely on Gmail to be always available and always fast, and for several hours we didn’t deliver. We have analyzed what happened, and we’ll tell you about it below. In addition, we’re taking several steps to prevent a recurrence.

The message delivery delays were triggered by a dual network failure. This is a very rare event in which two separate, redundant network paths both stop working at the same time. The two network failures were unrelated, but in combination they reduced Gmail’s capacity to deliver messages to users, and beginning at 5:54 a.m. PST messages started piling up. Google’s automated monitoring alerted the Gmail engineering team within minutes, and they began investigating immediately. Together with the networking team, the Gmail team restored some of the network capacity that was lost and worked to repurpose additional capacity, clearing much of accumulated message backlog by 1:00 p.m. PST and the remainder by shortly before 4:00 p.m. PST.

The impact on users’ Gmail experience varied widely. Most messages were unaffected—71% of messages had no delay, and of the remaining 29%, the average delivery delay was just 2.6 seconds. However, about 1.5% of messages were delayed more than two hours. Users who attempted to download large attachments on affected messages encountered errors. Throughout the event, Gmail remained otherwise available — users could log in, read messages which had been delivered, send mail, and access other features.

What’s next? Our top priority is ensuring that Gmail users get the experience they expect: fast, highly-available email, anytime they want it. We're taking steps to ensure that there is sufficient network capacity, including backup capacity for Gmail, even in the event of a rare dual network failure. We also plan to make changes to make Gmail message delivery more resilient to a network capacity shortfall in the unlikely event that one occurs in the future. Finally, we’re updating our internal practices so that we can more quickly and effectively respond to network issues. We’ll be working on all of these improvements and more over the next few weeks—even including this event, Gmail remains well above 99.9% available, and we intend to keep it that way!

Posted by Alan Warren, Engineering VP, Google Drive

(Cross-posted on the Google Drive blog.)

Quickoffice has been a part of the Google family for over a year now and we’ve been focused on making it easier for you to get work done in Drive -- no matter what type of document you need to work with. Converting old files to Google Docs, Sheets and Slides is still the easiest way to share and work together, and we’re working every day to make the files you convert look better. But sometimes the people you work with haven’t gone Google yet, so we made the Quickoffice mobile apps free for Google Apps for Business customers. And today we’re making Quickoffice available for free to everyone: students, businesses, nonprofits, governments, consumers and anyone with a Google Account.

You can get the free Quickoffice app on Google Play and in the App Store. Simply sign in with your Google Account to start editing Microsoft Office Excel, Word and PowerPoint files on your iPhone, iPad, Android phone or tablet. Quickoffice is integrated with Google Drive so you can safely and easily store and access your files across devices. Users who currently have Quickoffice for Google Apps for Business can update their app to the new version and will notice a new icon. You’ll also see a number of new features including the ability to create .ZIP folders and view charts in Excel and PowerPoint files. Plus, the new app works across devices so you don’t have to worry about installing separate versions anymore when you go from using your phone to editing on your tablet.

While we’re on the topic of free stuff, if you sign in to your Google Account from the new Quickoffice app for Android or iOS by September 26, 2013, an extra 10GB of Google Drive storage will be added to your account for two years (look for it in the next few weeks.)

Note: Previous versions of Quickoffice have been removed from Google Play and the App Store. Learn more about how this affects customers currently using Quickoffice Pro and Quickoffice Pro HD. Users who have the Quickoffice for Google Apps for Business app will receive an update notification to upgrade to this new version.

Posted by Louis Gouletas, Chief Information Officer and Chief Marketing Officer of National Rental Services

Editor's note: Today’s guest blogger is National Rental Services’ (NRS) CIO/CMO, Louis Gouletas, who worked with Newmind Group to deploy Chromeboxes at NRS offices. See what other organizations that have gone Google have to say.

When my partner and I acquired NRS, a property management service company based in Chicago and Orlando, we knew we wanted a simple and cost-effective IT environment. In the past, I experienced the pain and expense of running physical servers and time-consuming networks. I also had to deal with crashes and viruses. I wanted to have more time to add value to the business instead of dealing with day-to-day IT hassles.

We decided to turn our IT infrastructure over to experts. We accelerated our move into the cloud with Google, and partnered with Newmind Group, a managed IT and cloud services provider, to help with our transition. We were especially excited about our new customer kiosks, based on Chromeboxes running Managed Public Sessions, that we’ve installed in each of our offices. We’ve set up several Google devices in each office that allow potential renters to peruse properties complete with floor plans, HD photos, videos and 3D panoramas we create using Google Photo Sphere. If renters want to tour a property in person, the system is linked to our Google Calendars, so they can schedule a viewing on the spot with an agent.

Renters can also start the application process, submit a maintenance request or pay their rent using our kiosks. We manage over 1,000 bank transactions each month, so security is very important to us. We’ve enabled Managed Public Sessions mode via the Chrome Management Console, which allows us to whitelist and blacklist sites and automatically wipes all of a users data at the end of their session.

Internally, with Chrome for Business and Google Apps, we have virtually everything we need to maintain company productivity, from managing billing using Google Sheets to holding virtual company meetings via Google Hangouts on a weekly basis.

At NRS, one person is now able to accomplish the work of what previously required multiple IT personnel, and we are able to offer both our property owners and renters better service at more competitive prices. We plan to use our Chromeboxes, Chromebooks, and Nexus devices to maximize productivity for our staff as we continue our progress toward a 100% cloud-based company.

Posted by Duncan Ford, CTO at CAN Telematics

Editor's note: Our guest blogger today is Duncan Ford, CTO at CAN Telematics in Calgary, Alberta, Canada. CAN Telematics provides Mobile Resource Management solutions to a range of industries—notably, the oil and gas industry concentrated in western Canada. See what other organizations that have gone Google have to say and learn more about how Google Maps for Business can help businesses in the transportation industry.

Oil and gas companies face an unusual set of challenges in their everyday operations as a result of having a lot of equipment, assets and people spread throughout a large territory. These companies need to track the location and status of all their drill rigs, pipelines, trucks, crews and other assets.

Our company, CAN Telematics, helps oil and gas companies address these challenges with solutions that track their assets, operating status, maintenance history, financial information and more. For example, one device monitors a well pump or a generator to sense the presence of certain gases or poll for other engine data. Another, mounted in a truck, logs location, speed, acceleration and braking habits. A third provides an “SOS” button for remote workers. Some devices incorporate accelerometers to detect falls or lack of movement.

The data is collected by GPS-equipped monitoring and sensing devices, then stored in the cloud. Our solution is based on Google Maps and retrieves data from Google Maps Engine, offering a familiar interface for our users as well as huge scalability. We also save our customers time and money by making information more accessible, and immediately meaningful. This video about Trakopolis shows how the sensing devices and maps work together to help companies track their assets and related data.

The benefits to companies are significant, starting with cost savings. They can add their privately built roads to the public roads in Google Maps, so it’s easier for them to determine which truck is closest to a facility that needs assistance. The maps also enable more efficient routing, saving time and fuel. These companies can also earn rebates on fuel taxes by easily determining the portion of their trucks’ travel that occurs on private roads -- with a fraction of the tedious, error-prone, manual record-keeping effort formerly required.

Driver’s history plotted on Can Telematics’  Trakopolis map interface. Dispatchers can enable Geofencing capabilities to  receive alerts when certain assets enter or leave an area.

Even more savings can come from tracking average speeds and driving habits: once monitoring begins, truck drivers tend to slow down and drive more carefully, so there’s a big safety benefit along with fuel and vehicle maintenance savings.

Our overall goal is an easier, more efficient and cost-effective way for far-flung companies to keep track of their extremely valuable assets. As we deploy our solutions to other continents and other industries, Google Maps is the natural choice for delivering critical information to the people who need it.

Posted by Ju-kay Kwek, BigQuery Product Manager

Today, we live in a world where businesses are generating large amounts of real-time data from web applications that serve millions of users, online sales transactions, or customer activity created by an explosion of connected devices. Being able to react quickly to changes in the data being generated is critical to remain competitive. At the same time, businesses are gathering, storing and analyzing data -- sometimes 100s of gigabytes per day -- using legacy systems that struggle to keep up.

We built Google BigQuery to enable businesses to tackle this problem without having to invest in costly and complex infrastructure. And today this gets even easier with two key new features:

• Real-time data streaming: you can now stream events row-by-row into BigQuery via a simple new API call. This enables you to store data as it comes in, rather than building and maintaining systems just to cache and upload in batches. The best part? The new data is available for querying instantaneously. Streaming ingestion is free for an introductory period until January 1st, 2014. After that it will be billed at a flat rate of 1 cent per 10,000 rows inserted. The existing batch-based ingestion will continue to be free.
• Query portions of a table: you can now query a specific subset of a table using a simple new @<t> that we call a “table decorator” in your SQL statements. Though restricted to data inserted within the last 24 hours, this capability provides significant benefits beyond just cost efficiency -- for example, in conjunction with real-time data streaming, you can now use table decorators to monitor the last 30 minutes of user activity after a new change is pushed to your application.

In addition to these features, we’ve also expanded BigQuery’s window functions to include SUM and COUNT -- statistical capabilities that many customers have asked for -- as well as regular analytic functions for calculating Correlation and Standard Deviation.

And to make the entire querying experience smoother, the BigQuery user interface has also received numerous productivity-enhancing updates. These include an expanding information panel when clicking on a query, as well as action buttons at the bottom of the query box to make it easier to edit, run, save, and show results.

You can get details about these new capabilities and examples from our Developer Blog and in our updated product documentation.

Whether it’s for capturing streams of application event logging or real-time user behavior analysis, we can’t wait to hear how you’re using BigQuery’s new features. And we hope you’ll share with our community via the #BigQuery tag on Google+.