Dual Delivery can also be used as a secondary email access point. If users are unable to access their primary mailbox for any reason, or if admins want to give users cloud-based remote or mobile email access, Dual Delivery can provide read/write email access through a secondary inbox.
Join Conrad for a live webcast on Wednesday, March 31, 2010 at 11:00 a.m. PDT / 2:00 p.m. EDT / 7:00 p.m. GMT. He'll talk about moving 3,000 city employees to Google Apps. Please note that registration will occur on a third party site.
Like many city departments, the City of Orlando is facing an aging infrastructure juxtaposed with budget cuts and high demand for more advanced infrastructure services such as mobile access to email. We were using a Lotus Notes® email system and paying for numerous servers in City Hall, so we needed to find a different way of doing business.
If we were to keep our current system, we estimated it would cost $133 a year for each of its 3,000 employees – or $399,000 including annual software licenses. Google charges $50 per user, or $150,000 delivering more than 60% in savings. In return, everyone from city planners to police officers will now use a web-based email system similar to Google's popular Gmail, but without the advertisements that support the free consumer version.
After considering the cost and feature advantages, we made the decision to move to Google Apps. We were able to move to Google Apps in less than 60 days, a major accomplishment. When the mayor cornered me in the hallway, I was nervous – but then he told me how excited and supportive he was about the switch. We're now on board with Google Apps and we don't have to worry about constant upgrades or implementing new innovations, and the cost-savings we're achieving are impressive.
We’re eager to share our experiences about the nuances involving our transition to Google Apps, including what the main concerns were across the city in making the move and how we address them.
Please join us for this live event:
City of Orlando Cuts Costs by Over 66% by Moving Email and Apps into the Cloud
Wednesday, March 31, 2010
11:00 a.m. PDT / 2:00 p.m. EDT / 6:00 p.m. GMT
MWV is 164 years old, and there were days when it showed. We had grown extensively through acquisitions, leaving us with 12 siloed email systems, including multiple instances of Microsoft® Exchange and Lotus Notes®/Domino® across the globe. We had to consolidate more than 10 email systems into one – a major undertaking.
From a technical standpoint, we saw that Google Apps would offer superior functionality, and would enable us to standardize globally and rapidly integrate new acquisitions. We checked out Google’s security capabilities in-depth – a major concern for us – and ended up satisfied. From a user standpoint, we conducted a pilot with 115 participants, 12 countries, and 40 functional groups. Ninety percent of them recommended Google.
For migration, we used a series of waves organized around one or more legacy email systems: sort of a mini “Big Bang” or a rolling thunder approach. Each time we did a go-live, we did not migrate email, we just changed user settings in Postini. We provisioned users a month in advance, letting them know how to sign on. We rebuilt fresh distribution lists and used a self-service tool to migrate personal contacts. We re-created calendar events with a fresh start.
Communications, change management and training – including recruiting volunteers to be “Google Guides” were key throughout the process. From a technical standpoint, we can tell you about the more trouble-prone areas of our implementation such as how legacy systems can contain a log of stale email accounts.
If you want to learn about the benefits and best practices of legacy email migration, we have a lot of experience. We welcome the opportunity to share the lessons we learned in moving a major enterprise to Google Apps.
Please join us for this live event.
MWV on Consolidating 10 Email Systems Down to One: Google Apps
Thursday, March 25, 2010
2:00 p.m. EDT / 11:00 a.m. PDT / 6:00 p.m. GMT
Join the Google Postini team on March 23, 2010 at 10:00 a.m. PDT for a live webinar addressing “Why Cloud-Based Security and Archiving Make Sense.” This interactive session will explore the growing requirements for email security and email archiving and the benefits and cost savings available when companies bring these services to the cloud. Learn about:
- best-in-class practices, including results from recent research, presented by Michael Osterman, President of Osterman Research
- Google's cloud-based enterprise IT solutions, presented by Adam Swidler, Senior Product Marketing Manager, Google
The discussion will include a live Q&A session open for audience participation.
Tuesday, March 23, 2010
10:00 a.m. PDT / 1:00 p.m. EDT / GMT -07:00
For more information on Google Postini Services, please visit www.google.com/postini
Posted by Adam Swidler, Google Postini team
It's easy for search engine administrators to add synonyms to their accounts. Simply log into the control panel and add or delete search terms you want to trigger the synonym expansion. Or, if you have a large number of terms to add, you can create an XML file and quickly upload that to your account.
Next week, we're hitting the road to help spread the message about Google Commerce Search and Google Site Search. Visit us at Search Engine Strategies New York, held March 22 to 26th at the Hilton New York. Stop by the Google booth (#1007) to ask questions and learn how to bring visitors to your site, optimize their experience, and convert them into loyal customers.
On Thursday, don't miss our lunch session on Increasing Conversions with Google Site Search Solutions. Nitin Mangtani, Senior Product Manager on Google Enterprise, will explain how improving your site's search engine – whether you run an e-commerce or any other type of site – is key to stretching your SEM dollars and converting each and every visitor.
Hope to see you next week in the Big Apple!
Posted by Anna Bishop, Google Enterprise Search team
At Google, we think about the user experience in all that we do, so we are especially honored to receive this award from the Reader Trust Voting Panel, which consists of security and technology experts from large, medium and small enterprises from all major vertical markets.
The Postini team would like to thank SC Magazine and the many readers who voted for Google Message Security. We'd also like to congratulate our fellow nominees and award-winners and acknowledge their contributions to the field of online security.
For more information on Google Message Security and the Postini suite of security and archiving products, please visit, www.google.com/postini
Posted by Gopal Shah, Google Postini team
When Google announced Google Commerce Search we were excited to learn about the technology and the business challenges it could help solve. The promise of Google's outstanding relevance being tailored to the unique needs of eCommerce search was an intriguing prospect and we wanted to be very involved.
Google Commerce Search delivers features such as parametric search, product promotions, and customization which extend the powerful backbone of their high-availability, highly-scalable infrastructure. All of this allows the eRetailer to focus on merchandising and quality of search instead of issues such as infrastructure and peak loads. It's exciting technology and very powerful.
One of the biggest challenges we typically face is the ability to provide a demonstration of technology that is tailored to the specific interests and culture of our clients. The issue is fairly simple: how do I build a compelling proof of concept quickly that will be received enthusiastically by my customer?
It’s a challenge in any situation, but it’s even more difficult for eCommerce search. Search results are interwoven within the site design, and customers often want to see how search technology will help improve their existing product thumbnails page. Creating a demonstration usually means rewiring a sample page with enough technology to demonstrate the desired features. Submission forms, pagination, browser history, and the various search features themselves must be hand-crafted. Simply put, it can be a tedious and time-consuming task.
We can then present the Google Commerce Search results as if they were within the client's site itself, fully functional with faceted navigation, promotions, and all the power of Google's searching relevance.
The story can end here, as we now have a functioning implementation of Google Commerce Search. But a proof of concept only tells a part of the story. The rest of the story is told by interweaving features throughout your site with promotional zones, merchandising options, and strategies to make the most of your data and your shopper's experience.
If you'd like check out our open source solution for Google Commerce Search, take a look at the demo page on our website and let us know what you think.
Posted by Brent VerWeyst, Enterprise Search Partner Lead
Adding an application from the Marketplace to your domain is simple - it only takes four clicks. Applications can then be easily managed from your domain's control panel and accessed by users through the same links as the Google Apps suite.
1) Click "Add it now"
2) Agree to the vendor's Terms of Service
3) Grant access to the data that the app is requesting (ome apps require data access, some don't...so only grant access to apps you trust)
4) Turn it on and start enjoying your increased productivity
Applications listed in the Google Apps Marketplace integrate with Google Apps using open protocols. These integrations improve the efficiency of your businesses by allowing users to share data and collaborate on projects as well as connect to users' daily workflows in apps like Gmail, Google Calendar and Google Contacts.
This integrated app experience is available in the Marketplace today for users of Google Apps Premier, Standard and Education Editions thanks to the efforts of folks like Intuit and Atlassian, and others who are committed to join, including NetSuite and Successfactors. We are honored to work with the more than 50 partners listed below:
The Google Apps Marketplace gives software vendors access to a rapidly growing Google Apps customer base of 25 million users from 2 million businesses and universities. By embracing open standards like OpenID and OAuth, and by giving software vendors freedom of choice for both billing arrangement and hosting platform, Google makes it easy to build apps for the Google Apps Marketplace.
For a lot more detail on what this means for developers and ISVs, check out our posts on the new Google Apps Developer Blog and the Google Code Blog.
We look forward to seeing the ways in which companies leverage the applications currently in the Google Apps Marketplace in addition to the apps to come in the future. In fact, we'll be exploring these topics further at Google I/O on May 19-20 in San Francisco. We hope you'll join us!
Posted by Scott McMullan, Google Apps Partner Lead, Google Enterprise team
Posted by Chris Kelly, Google Apps Developer Marketing team
I appreciate any chance to speak in-depth with Google customers and partners, but what I thought was most interesting about my conversation with Tim was a quick poll we ran midway through the presentation: When asked how satisfied they were with current search performance on their website stores, 82% of respondents said that they were neutral, unhappy or very unhappy with it. Only 10% of respondents were happy or very happy (note that about 8% of attendees don’t have search on their sites).
It’s exactly this discrepancy that spurred us to create Google Commerce Search last year. While the web as a whole is advancing at a staggering pace, online retailers are lagging behind in the overall quality and usability of their websites. As a recent Forrester study (see reference below) showed, 17% percent of frustrated consumers walk away from their online purchases, and 11% give up on shopping when unable to complete online research. Improving search - a key element on any website - can help bridge this gap and bring shoppers through the purchase cycle.
We hope you’ll join us next time to learn more about search and e-commerce, and in case you missed the webinar, you can catch the playback here.
Posted by Nitin Mangtani, Senior Product Manager, Enterprise Search team
"Web Sites That Don’t Support Customers’ Goals Waste Millions," Forrester Research, Inc., February 2010
Join David for a live webcast on Thursday, March 11, 2010 at 2:00 p.m. EST / 11:00 a.m. PST / 7:00 p.m. GMT. Please note that registration will occur on a third party site.
Sports Basement is a specialty retailer – and to keep our mid-sized company going, we need to access email and other collaboration solutions to work in real-time from various locations. Until recently, we were using on-premise Microsoft Exchange and Outlook.
It was easy to see that there was a lot of innovative, cool stuff happening in the industry – such as managing email from your iPhone. These were the kinds of things we wanted to enable, yet we thought these capabilities would be too expensive or complicated for us. Many of them were not possible using our existing on-premise solutions. Then we investigated Google Apps, and saw that we could equip everyone with email, access it from anywhere and work collaboratively in real-time from different locations – even on mobile devices. Plus, we could free up staff time to build an online community, increase website conversions with Google Analytics and share best practices.
We're just getting started with Google Apps, but we did one thing right away that's been very helpful: uploading all of our HR forms as templates so anyone knows where to access the most recent form, copy it, and fill it out online.
In comparing our options, we did a hard cost analysis, but, as always, it was difficult to come up with an apples-to-apples comparison. If we analyzed email alone, then Microsoft and Google would break even after several years. But then we factored in instant messaging, security, spam protection, and mobile email access for all our users. And we also saw that we could end the philosophy of scarcity, ending user rationing and inbox quotas and provide a single platform for communications and collaboration for all of our employees. After we started comparing options, Google was an easy choice and we haven't looked back.
As a mid-sized business, we are still finding new ways to take advantage of Google Apps, and seeing more potential every day. Even the ability to put our forms online has been a huge boon for our productivity.
More importantly, the Google option was a way to tap into Google’s rich pool of innovation – and, in the end, that’s what we wanted. I’d be happy to share what we have learned so far about what Google inventiveness means to our business. I can also speak about tips and tricks in migrating from Microsoft Exchange and the approach we took in doing so.
Please join me for this LIVE event:
Choosing Google Apps for innovation over Microsoft Exchange
Thursday, March 11, 2010
2:00 p.m. EST / 11:00 a.m. PST / 7:00 p.m. GMT
Posted by Serena Satyasai, The Google Apps team
Find customer stories and research product information on our resource sites for current users of Microsoft Exchange and Lotus Notes/Domino.
For example, we recently made it possible to use Google Docs to store and share any type of file that you have on your computer, not just the ones you create online. Today we’re excited to announce another step towards seamless interoperability: we have acquired DocVerse.
DocVerse is a small, nimble team of talented developers who share our vision, and they’ve enabled true collaboration right within Microsoft Office. With DocVerse, people can begin to experience some of the benefits of web-based collaboration using the traditional Microsoft Word, Excel and PowerPoint desktop applications.
A huge "welcome" to the DocVerse team and their customers! Current DocVerse users can keep using the product as usual, though we’ve suspended new sign-ups until we’re ready to share what's next. Stay tuned!
Posted by Jonathan Rochelle, Group Product Manager, Google Apps team
The collaborative nature of Google Apps can help evolve the writing process with easy sharing and anytime, anywhere collaboration. Add in built-in reference tools, autosave and revision history, and ready-made templates, and Google Docs – part of the Google Apps suite – becomes a powerful platform for writing.
We’ve developed our first Google Apps Topic Review to highlight some of these features and stories from teachers in the classroom, and we shared and revised this paper using the same principles of collaboration.
If you’re attending this year’s ASCD Conference (held from March 6-8 in San Antonio, Texas) we invite you to hear presentations from Google Certified Teachers, Google Apps Education Edition customers, and Google Apps Education team members about other ways Google Apps can help in the classroom. View our teaching theater schedule and stop by to visit us in Booth #626.
For more information about how to start using Google Apps Education Edition at your school, visit www.google.com/a/edu
Posted by Dana Nguyen, Google Apps Education team
In the past year, we've helped simplify the site creation process with site templates and let businesses create domain-specific gadgets with private gadgets. Gadgets are snippets of code that can embed rich media, pieces of web content, or Google Apps products like Docs or Calendars, directly into Google Sites. One request we've received from Google Apps administrators is the ability to manage the types of gadgets available to users in the gadget directory.
Available to Google Apps customers, we're releasing an update to the Feed Server Client Tool (FSCT) – the same developer tool that enables private gadgets – to allow administrators to set which gadgets appear in the Sites gadget directory. Using the FSCT, businesses and schools can choose to explicitly select relevant gadgets for their domain's directory or blacklist inappropriate gadgets.
To find out more about using FSCT to manage your domain's gadgets in Google Sites, read the Help Center Article.
Posted by Jeffrey Harris, Associate Product Manager, Google Apps
Taking email as an example, consider a few of the ways that companies protect their data from disruption. Ideally a typical small business backs up its email. They have a mail server, and copy the data to tape at regular daily or weekly intervals. If something goes wrong, they go to the tapes to restore the data that was saved before their last backup. But the information created after their most recent backup is lost forever.
In larger businesses, companies will add a storage area network (SAN), which is a consolidated place for all storage. SANs are expensive, and even then, you're out of luck if your data center goes down. So the largest enterprises will build an entirely new data center somewhere else, with another set of identical mail servers, another SAN and more people to staff them.
But if, heaven forbid, disaster strikes both your data centers, you're toast (check out this customer's experience with a fire). So big companies will often build the second data center far away, in a different 'threat zone', which creates even more management headaches. Next they need to ensure the primary SAN talks to the backup SAN, so they have to implement robust bandwidth to handle terabytes of data flying back and forth without crippling their network. There are other backup options as well, but the story's the same: as redundancy increases, cost and complexity multiplies.
Google Apps customers don't need to worry about any of this for the data they create and store within Google Apps. They get best-in-class disaster recovery for free, no matter their size. Indeed, it's one of the many reasons why the City of Los Angeles decided to go Google.
How do you know if your disaster recovery solution is as strong as you need it to be? It's usually measured in two ways: RPO (Recovery Point Objective) and RTO (Recovery Time Objective). RPO is how much data you're willing to lose when things go wrong, and RTO is how long you're willing to go without service after a disaster.
For a large enterprise running SANs, the RTO and RPO targets are an hour or less: the more you pay, the lower the numbers. That can mean a large company spending the big bucks is willing to lose all the email sent to them for up to an hour after the system goes down, and go without access to email for an hour as well. Enterprises without SANs may be literally trucking tapes back and forth between data centers, so as you can imagine their RPOs and RTOs can stretch into days. As for small businesses, often they just have to start over.
For Google Apps customers, our RPO design target is zero, and our RTO design target is instant failover. We do this through live or synchronous replication: every action you take in Gmail is simultaneously replicated in two data centers at once, so that if one data center fails, we nearly instantly transfer your data over to the other one that's also been reflecting your actions.
Our goal is not to lose any data when it's transferred from one data center to another, and to transfer your data so quickly that you don't even know a data center experiences an interruption. Of course, no backup solution from us or anyone else is absolutely perfect, but we've invested a lot of effort to help make it second to none.
And it's not just to preserve your Gmail accounts. You get the same level of data replication for all the other major applications in the Apps suite: Google Calendar, Google Docs, and Google Sites.
Some companies have adopted synchronous replication as well, but it is even more expensive than everything else we've mentioned. To backup 25GB of data with synchronous replication a business may easily pay from $150 to $500+ in storage and maintenance costs- and that's per employee. That doesn't even include the cost of the applications. The exact price depends on a number of factors such as the number of times the data is replicated and the choice of service provider.
At the low end a company might tier the number of times they replicate data, and at the high end they'll make several copies of the data for everyone. We also replicate all the data multiple times, and the 25GB per employee for Gmail is backed up for free. Plus you get even more disk space for storage-intensive applications like Google Docs, Google Sites and Google Video for business. Other companies may offer cloud computing solutions as well, but don't assume they backup your data in more than one data center.
Here are a few of the reasons why we're able to offer you this level of service. First, we operate many large data centers simultaneously for millions of users, which helps reduce cost while increasing resiliency and redundancy. Second, we're not wasting money and resources by having a data center stand-by unused until something goes wrong – we can balance loads between data centers as needed.
Finally, we have very high speed connections between data centers, so that we can transfer data very quickly from one set of servers to another. This let us replicate large amounts of data simultaneously.
One of the most compelling advantages of cloud computing is its power to democratize technology. Whether it's a 25GB email inbox, Video for business, synchronous replication, or one of countless other advanced services, Google Apps gives companies of all sizes access to technology that until recently was available to only the largest enterprises. And it's available at a dramatically lower cost than the on-premises alternatives, without the usual hassles of upgrading, patching and maintaining the software.
No one likes preparing for worst-case scenarios. When you use Google Apps, you have one less critical thing to worry about.
Posted by Rajen Sheth, Senior Product Manager, Google Apps