Editors note: Today we welcome guest blogger Jeremy Ward, Senior President for IT at Kempinski Hotels. See what other organizations that have gone Google have to say.

At Kempinksi Hotels, we believe we are personally responsible for creating rich and meaningful experiences for each of our guests. As Europe’s oldest luxury hotel group, it’s important to us that we provide perfection for our guests, whether that’s planning their wedding or just making sure they’re comfortable in a city they’re visiting for the first time.

As we began planning our five year strategy in 2010, we recognized the need to free operational resources from IT and find ways to work together across 70 hotels in 30 countries to continue providing best-in-class guest experiences. We found that moving to the cloud would allow us to reduce the overall cost of ownership and IT administration at each individual hotel so they could focus on driving efficiencies out of applications instead of just maintaining them. Quickly moving all of our properties to the cloud became a key part of our broader business strategy.

After considering cloud email platforms from Microsoft and Lotus, we found Google Apps to be the most mature solution and would allow us to collaborate easily across hotels and offices around the world. With the help of Google Apps Reseller, Cloud Technology Solutions (CTS), we transferred existing messages, appointments and contacts from GroupWise to Google Apps using their CloudMigrator multi-platform migration suite.

Now that we’ve fully migrated our 5,000 employees, we feel like we have an email platform that allows us to easily scale our business across each location, adding and removing users in a matter of minutes. We’re excited about being on a platform that continues to innovate and release features like instant translation in Gmail, Google+ Hangouts in Gmail, and document storage and collaboration using Google Drive. Moving to Google Apps was key to reducing the overall cost of ownership and cost of administration to the hotels, but we believe that the true benefits will come from the creative ways our employees use these tools to work together and provide an even better experience for our guests in the coming years.


(Cross-posted to Google Developers Blog)

Earlier this week, we announced a collection of improvements across Google Cloud Platform including 36 new Compute Engine instances, Durable Reduced Availability (DRA) storage, Object Versioning, and European datacenter support. We also announced that we are reducing the price of standard Google Cloud Storage by over 20%.  

We are committed to delivering the best value in the marketplace to businesses and developers looking to operate in the cloud.  That’s why today we are reducing the price of Google Cloud Storage by an additional 10%, resulting in a total price reduction of over 30%.  This price reduction applies to all Cloud Storage regions and the new DRA Storage.

Find out more about the new Cloud Storage pricing and sign up now to get started.


(Cross-posted on the Drive Blog.)

With the holidays fast approaching, life speeds up and work can’t always wait.

While on the move, you can now edit Google Sheets on your mobile device, just like you can with Google Docs. From the Drive app on your iPhone, iPad or Android device, you can create a new spreadsheet or edit an existing one. You can switch fonts, resize columns, sort data, and more. And just like on your computer, you’ll be able to see other people’s edits instantly as they’re made.

Beyond spreadsheets, you may notice a few other tweaks to the Drive app, including better text formatting when you copy and paste in a Google document. And if you’re using an Android device, you can now edit text within tables in documents and add a shortcut on the homescreen of your device to any specific file in Drive.

Whether it’s 2013 budget planning or your company’s holiday gift list, the Drive app on your mobile device makes it easy to get things done wherever you are.

Get the Google Drive app today from the Apple App Store and Google Play.


Today, we're improving the Google Apps administrator control panel for international and multi-lingual administrators. Now, the control panel will always be displayed in the user’s preferred language.

New administrator settings for Google+, displayed in Japanese

Previously, administrators had to choose between viewing the administrator control panel in English to receive the very latest features or wait until new features had been translated into their preferred language. Now, the administrator control panel makes new features available in all supported languages at the same time.

This change is rolling out to customers over the course of the day.


(Cross-posted from the Gmail blog.)

Since Google Drive launched in April, millions of people have started using Drive to keep, create and share files. Starting today, it’s even easier to share with others: you can insert files from Drive directly into an email without leaving your Gmail.

Have you ever tried to attach a file to an email only to find out it's too large to send? Now with Drive, you can insert files up to 10GB -- 400 times larger than what you can send as a traditional attachment. Also, because you’re sending a file stored in the cloud, all your recipients will have access to the same, most-up-to-date version.

Like a smart assistant, Gmail will also double-check that your recipients all have access to any files you’re sending. This works like Gmail’s forgotten attachment detector: whenever you send a file from Drive that isn’t shared with everyone, you’ll be prompted with the option to change the file’s sharing settings without leaving your email. It’ll even work with Drive links pasted directly into emails.

So whether it’s photos from your recent camping trip, video footage from your brother’s wedding, or a presentation to your boss, all your stuff is easy to find and easy to share with Drive and Gmail. To get started, just click on the Drive icon while you're composing a message. Note that this feature is rolling out over the next few days and is only available with Gmail's new compose experience, so you'll need to opt-in if you haven't already.


Editors note: Today’s guest blogger is Raden Arief Setiawan, Head of Information and Technology Assessment and Development at Brawijaya University in Indonesia.

The world has been paying more attention to Indonesia these days to see how the world's fourth most populous nation moves into the digital century. While we're excited about our progress so far, there is still much work to do. Being a member of the G20, Indonesia has lots to offer the global economy in terms of both growing markets and a young workforce. This puts particular pressure on national universities to better prepare the next generation of leaders to enter the competitive worlds of science and business.

Despite the advances of information technology, many state universities face challenges in getting the latest systems in place. Despite having an internal email system for all its faculty and students, Brawijaya University faced numerous challenges of maintaining the infrastructure. The email system, along with server hardware, consumed a significant portion of the IT budget, and managing the email system alone took hundreds of man-hours.

Students and faculty members had to be resourceful, at times sharing single email accounts to transfer files and download the latest class notes. This was far from an ideal solution, but a solution nevertheless, considering the situation.

Now, with the help of the free and cloud-based Google Apps for Education system, 45,000 Brawijaya students and teachers have access to a whole new way of doing things: an updated, secure email system bearing the proud institution’s name; collaboration tools in the form of Google Docs and Groups, as well as access to the world wide web from various access points around the campus. For the administrators, Google Apps for Education was an easy choice due to the system’s openness, ease of access, and the way it can be connected to existing systems without having to buy new licenses and hardware.

We are proud to join other educational institutions around the world by fully embracing technology to change the way our university community will communicate, collaborate and learn. This will help develop a culture that simulates the ever-competitive global working environment, providing the nation’s best minds for the future.


(Cross-posted on the Google Developers Blog.)

We're constantly making updates to our Google Cloud Platform products—Google App Engine, Cloud Storage, Big Query, Compute Engine and others—based on user feedback and to improve the overall experience. For example, two weeks ago we introduced a major update to Google Cloud SQL providing faster performance, larger databases (100GB), an EU zone, and a no-cost trial. But, we know there is more to do. Today, we’re continuing to improve the platform with new storage and compute capabilities, significantly lower prices, and more European Datacenter support.

Lower storage prices and new Durable Reduced Availability (DRA) Storage
To give you more flexibility in your storage options and prices, we’re reducing the price of standard Google Cloud Storage by over 20% and introducing a limited preview of Durable Reduced Availability (DRA) storage. DRA storage lowers prices by trading off some data availability while maintaining the same latency performance and durability as standard Google Cloud Storage. DRA can be used for things like batch compute jobs that can easily be rescheduled or for data back-up where quick access to your data is important. DRA achieves cost savings by keeping fewer redundant replicas of data. Unlike other reduced redundancy cloud storage offerings, DRA is implemented in a manner that maintains data durability so you don't have to worry about losing your data in the cloud.

And, to automatically keep a history of old versions of your data, we’re introducing Object Versioning. You can also use it to help protect against deleting or overwriting your data by mistake or due to an application error.

More European Datacenter support
We are continuing to roll out our European Datacenter support. Now, customers using Google App Engine, Google Cloud Storage, Google Cloud SQL and (soon) Google Compute Engine can deploy their applications, data and virtual machines to European Datacenters. This helps bring your solutions even closer to your customers for faster performance and enables international redundancy.

36 New Compute Engine instance types and overall reduced prices
Earlier this year we introduced a Limited Preview of Google Compute Engine with four standard instance types. Today, we are announcing 36 additional instance types and are reducing the price of our original 4 standard instances by about 5% for those currently in our preview. In the coming weeks, the following will be available:

  • High Memory Instance - High performance instances tailored for applications that demand large amounts of memory.
  • High CPU Instance - Reduced cost option when applications don’t require as much memory.
  • Diskless Configurations - Lower cost options for applications that do not require ephemeral disk and can exclusively utilize persistent disk.

We are also introducing Persistent Disk Snapshotting which makes it simple to instantly create a backup of your disk, move it around Google datacenters, and use the snapshot to start up a new VM.

We want to thank you, the community of developers and businesses who are pushing the platform into new areas and building innovative applications. We look forward to seeing where you take it next. Find out more about the new Cloud Storage pricing and Compute Engine instances. Sign up now and get started today.


Editors note: Today we welcome guest blogger Reginaldo Barbosa, Manager of Acquisitions, Telecom and Technology for Leroy Merlin in Brazil. You may remember our guest blog post by Luis Herrero, CIO of Leroy Merlin, Spain in February. See what other organizations that have gone Google have to say.

We expanded Leroy Merlin - the French home improvement and gardening store - to Brazil in 1998 and have grown to more than 26 stores and over 6,000 employees throughout the country. For the past three years, we’ve actually been the leading construction materials retailer in Brazil. To be successful in the retail industry, it’s important that our employees are able to work together across our corporate and store locations to provide the best experience for our customers.

As our business grew in Brazil, we found ourselves faced with a number of IT challenges. One of our biggest obstacles was communicating between our locations in Brazil and our headquarters in France. We found that our calendar system was so unreliable that our own directors would use their personal Google Calendars to share events with one another. With a growing retail business - regularly opening new stores and traveling between different locations - we knew we needed an IT platform with more flexibility, mobility, and reliability if we wanted to keep our employees and customers happy.

That’s why we moved our 2,100 IT users to Google Apps for Business last year. With Google Apps, our team is now able to work together easily and much more efficiently, while providing a much better experience for our customers. When a customer wants to know if an item is in stock, our sales rep can immediately chat with our logistics team using Google Talk and verify the inventory in real time. We can also now share calendars across our stores and with headquarters in France, which allow us to better manage our promotions and events, and helps us to always know what’s happening across the Atlantic.

Google Apps for Business not only helped us streamline our business, but the costs savings have been substantial. We’ve been able to cancel our antispam and antivirus contacts saving us $25,000 per year and Google+ Hangouts have saved us from having to make a $100,000 investment in videoconferencing technology. On top of that, we ended up saving $200,000 in infrastructure and maintenance costs that we would’ve spent setting up users on our old IT system last year.

It’s clear that Google Apps for Business was the right choice for us: in a recent company survey, our employees gave Google Apps a 95 percent satisfaction rating. It’s so rewarding for me to know that these tools are helping us provide a better experience for our customers and our employees.


Like Google Apps, we think Google+ can help colleagues collaborate more easily and get things done. Google+ Hangouts in particular make it easy to hold face-to-face meetings with others from any device with a camera and an internet connection. Starting this week, you’ll be able to invite up to 15 people to a hangout, compared to the previous 10-person limit.

It’s still simple to get the most out of your hangouts: schedule a hangout in a calendar entry, join a hangout directly from Gmail and open a Google doc inside a hangout so everyone can write or edit together.

Finally, more schools will be able to use Google+. Until now, Google+ has only been available to verified higher education institutions. Now, any school using Google Apps for Education can enable Google+ and access the same features that businesses and government can.

These new features will be rolling out to Apps for Business, Education and Government customers over the next few days.


In case you haven’t noticed them already, here are a handful of small updates that will make it easier to find, organize, and view files on Drive.
  • Search by person: Can't remember the name of a file but know who shared it with you? Now Drive search auto-completes people’s names, making it easier to find the stuff you’re looking for.

  • View Google Earth map files: You can now open, preview, and interact with Google Earth files (.kml and .kmz) right inside Google Drive on the web.
  • Drag and drop folders in Chrome: If you’re using Chrome, you can drag and drop entire folders from your desktop to Drive on the web (at
  • Search includes items in your trash: Sometimes files you are looking for accidentally end up in your trash, so now search results include files there too.
  • Create new folders while organizing files: Now when you select files in your Drive list, in addition to adding them to an existing folder, you can add directly to a new folder.

We’ve also added some tools to make it easier for Google Apps administrators to manage Drive for their domain.
  • Remotely install Drive on Windows computers: Remotely install Drive on many Windows machines at once using the Drive .MSI Installer for Windows.
  • License Manager API: If you have hundreds or thousands of people using Google Drive at your domain, use this API to streamline and automate your storage management tasks.
  • Bulk upload and assign storage: Add all users at once by uploading one CSV file for easily scalable license assignment.

  • Search for users: Assign or change storage for a particular user by searching for their name.


Editors note:Today’s guest blogger is Brian Kissel, Business CIO of Juniper Networks, a global producer of digital network solutions and services. Brian’s team is leading a project to improve the findability of useful information for employees across the company, using the Google Search Appliance 7.0.

At Juniper, our ability to manage and access knowledge directly impacts our ability to innovate and deliver value to our customers. However, as at most enterprises, this “corporate knowledge” is contained in various places across the company.

For instance, in a single customer support call, our team might need to consult and filter through more than four different applications to see if similar issues had been solved before, or look for an existing fix. Doing this one by one using the default search tool within these systems was a real time-waster. It also meant we could overlook some of the information needed to make better decisions. And in the meantime, our customer is waiting!

To solve this problem, we recently started using the Google Search Appliance (GSA) across these systems. With the GSA, it was pretty straightforward to provide a single, unified search box, similar to a “ for our business.” As with, we no longer have to ask the question of “which site might have this,” or correlate different ideas from different systems. Google made it possible to connect to our various sources, all while preserving the end-user security we apply to our different content.

Using GSA means one source of truth, delivering highly relevant search results. With our previous solution, employees wouldn’t find what they were looking for, or would have to look through multiple pages before finding it. With the GSA, people find what they are looking for on the first page without having to click back.

This has reduced turnaround time in solving customer problems and improved the level of our service. This saves direct costs, but, more importantly, leads to happier customers. For engineering, it means faster access to relevant information such as technical specification documents, product plans, and customer cases, which helps them design and build innovative products and solutions, better and faster.

Compared to traditional enterprise search solutions, GSA requires less human intervention for configuration, management and optimization, and we estimate that our labor costs have been reduced by approximately 25% as a result. Overall, by deploying Google Search internally, not only have we seen a tremendous boost in employee productivity, but we’ve managed to delight our employees by delivering a search experience that they are familiar with in their personal lives and also scales to the Enterprise.


Editors note: Today’s guest blogger is Eric Rosenzweig, CIO of Garden Fresh Restaurant Corp. Watch to the webinar recording to hear them discuss why the time was right to switch to Google Apps and how the change benefited their business.

With 129 restaurants in 15 states, Garden Fresh Restaurant Corp. has grown quickly since we acquired the first two Souplantation restaurants in 1983. Since then, over 300 million guests have experienced the all-you-care-to-eat dining experience at our restaurants, jam packed with fresh, high quality ingredients.

Early in 2012, we found that the upkeep of our email system & servers was becoming unsustainable. It slowed down collaboration and execution of plans across the business. After evaluating various solutions, switching to Google Apps with the help of SADA Systems was a ‘no brainer’.

Introducing shared Google Calendars and Google Docs simplified day-to-day tasks. Before the move to Google Apps, branch auditing, a quality control process, was a particular pain point for us. Auditors would share branch videos with 18 general and district managers via email. Managers often missed key details in the ensuing email correspondence and ended up with many duplicate copies of important documents. Now, the videos are added to a shared Google spreadsheet, on which each branch has its own tab. Analysis & actions items are captured on one live, master document, erasing information duplication and ensuring that important insights are not missed. The new auditing process requires 80% less time on this team’s part to effectively manage.

Our marketing team has also seen the benefits of real-time collaboration. The process to launch new marketing endeavors, such as coupon schemes across multiple locations, has been streamlined. In the past, problems with in-store coupons were surfaced via phone or email, on or after the launch date. Now, prior to a campaign launch, each restaurant receives a Google Form containing test codes. They use the form to report whether the codes are scanning correctly. If they aren’t, they can open the response spreadsheet to see who’s fixing the issue and when it’s expected to be fixed. This allows for speedy troubleshooting that leads to a much better customer experience.

For me, the most important thing about these examples is the lack of IT involvement. The switch to the cloud has empowered Garden Fresh employees to share information & collaborate in ways that suit them, placing very little strain on IT resources. My team now has the time to focus on projects that will move the business forward as a whole, which is exactly as it should be.


Since we launched Google Apps Vault, many businesses have adopted it to archive, retain and manage business critical information. Starting today, Vault is available for Google Apps for Government customers. Federal, state and local agencies in the United States can now purchase Vault to help meet their compliance needs.

Google Apps Vault helps protect organizations of all sizes from legal and compliance risks through advanced message archiving, retention and eDiscovery capabilities. It provides the ability to quickly search, identify, preserve and export information in response to litigation, investigation, compliance audits, or Freedom of Information Act (FOIA) requests. Vault helps organizations cull through their data and find messages relevant to such requests, reducing the associated time, effort, and costs.

Google Apps Vault can also be used to address knowledge management needs. It enables authorized users to search, manage, and review data. For example, if an employee leaves abruptly and the organization needs to understand the status of the employee’s projects, Vault will help find the needed information. Customers using Vault can ensure that data with critical business information are preserved and can be reviewed.

Vault built on the same infrastructure as Google Apps and recently completed an SSAE 16 / ISAE 3402 Type II SOC 2 audit. Visit our Google Apps for Government page where you can find more details as well as contact our sales team.


(Cross-posted on Google Developers Blog)

You want your applications to be fast, even with millions of users. Anytime your user tries to retrieve information from the app or update settings, it should happen instantly. For the best performance, you need faster, larger databases - especially if you have a growing user base to serve.

Google App Engine is designed to scale. And now Google Cloud SQL—a MySQL database that lives in Google’s cloud—has new features to meet the demand for faster access to more data. With today’s updates, you can now work with bigger, faster MySQL databases in the cloud:

  • More Storage: We’re increasing the available storage on Cloud SQL to 100GB – ten times more than what used to be available.
  • Faster Reads: We’re increasing the maximum size of instances to 16GB RAM, a 4 times increase in the amount of data you can cache.
  • Faster Writes: We’re adding functionality for optional asynchronous replication, which gives the write performance of a non-replicated database, but the availability of a replicated one.
  • EU datacenter availability: Now you can choose to store your data and run your Cloud SQL database instance in either our US or EU data centers.
  • Integration with Google Apps Script: We’re making it quick and easy for businesses using Google Apps to use Cloud SQL. Publish and share data with Google Sheets, add data to Google Sites pages or create simple Google Forms without worrying about hosting or configuring servers. 

Introducing a new trial offer 

Many of you have requested a trial offer to test out Cloud SQL. Today, we’re introducing a 6- month trial offer at no charge, effective until June 1, 2013. This will include one Cloud SQL instance with 0.5 GB of storage. Sign up now and get started on Cloud SQL at no cost.


Editors note: Today’s guest blogger is Joe AbiDaoud, CIO of Hudbay Minerals, a publicly traded Canadian mining company headquartered in Toronto. See what other organizations that have gone Google have to say.

Since 1927, Hudbay Minerals has focused on discovering and producing base and precious metals. From exploration projects in North and South America and our current operations in Canada, our 2,000 employees depend on technology to work together and make sure our efforts are coordinated across regions. To do this, we really needed a platform that allowed us to easily collaborate, work remotely using our mobile devices, and communicate across teams in different regions and different languages.

We had been using Microsoft® Office for years, with several Microsoft® Exchange servers across the company, but it became increasingly difficult for our IT team to stay up and running with the uptick in support calls due to a dated system. After exploring various options at different price points, we knew we wanted to move to a cloud-based solution to work more efficiently and provide a scalable and reliable solution.

We invited Google reseller, Sheepdog, to conduct a two-day Google Apps for Business workshop for a small group of employees from various levels and departments within the company. During the workshop, employees evaluated Google Apps against our “success criteria,” which included ease of use, efficiency, functionality, speed and cost. We quickly realized that Google Apps was a good fit for our geographically dispersed company and in July we started moving more than 1,000 employees to Google Apps.

Our IT support calls for email plummeted overnight, demonstrating just how easy it is to use Google Apps. For a global company, being able to instantly translate messages in Gmail and use Google+ Hangouts to meet “in person” made the language and geographical barriers easier to overcome. We’ve also estimated that by going Google we will reduce our costs over the long term when compared to the cost of upgrading and maintaining our old infrastructure. As a public company, we’re thrilled with the savings and new ways of working that we discovered by moving to the cloud.


Editors note: Today’s guest blogger is Cliff Dixon, Vice President of Information Technology, Quality Distribution Inc. (NASDAQ: QLTY), North America’s largest bulk transportation company headquartered in Tampa, Florida. See what other organizations that have gone Google have to say.

Quality Distribution, Inc. (QDI) provides safe, efficient and responsible bulk transportation services across the country. What started as a small trucking operation hauling lime and milk in 1913 has grown to more than 125 small offices, many franchises, and 3,000 truck drivers across North America. With multiple offices and employees scattered throughout the United States, having a reliable technology solution is imperative to ensure that we’re providing the best service to our clients.

For years we used traditional PCs company-wide in a Microsoft Exchange environment, which did not foster easy collaboration, communication or access to applications – and employees felt the pain. In 2011, after a pilot session with the IT department, QDI rolled out Google Apps company-wide with the help of Cloud Sherpas. In just a few months, I knew going Google was the right move for QDI. It allowed employees to connect to all of our locations and all of our drivers from anywhere without intensive IT support, and Google Apps was less than half the cost of Microsoft Exchange.

Around the time we deployed Google Apps, our computers started to slow down and break due to age. We refurbished older computers, but their value was minimal since they couldn’t run newer versions of the Windows operating system. In 2010, we started looking into purchasing new devices, including Linux and Chrome OS devices. Ultimately, we decided to move forward with Google Chromebooks and Chromeboxes, deploying 500 devices across 125 locations in the last year.

With Chrome devices, we can spend less time worrying about hardware, and software security patches, and more time focused on optimizing the user experience of our systems. Not only are the devices easy to manage from an IT perspective, but we also expect to save $500,000 on hardware alone over the next five years. As part of our move to Chromebooks, we also web-enabled some of our existing Windows-based apps using HTML5-based virtualization software from Ericom, making them easier to maintain.

Going Google has helped QDI improve collaboration, save money and eliminate IT headaches. Most importantly, our employees are more productive with easy-to-use technology. We’re looking forward to continued growth and providing the best service to our clients with help from Google.


Editors note: Today’s guest blogger is Steve Jensen, Vice President of Information Technology at Insphere Insurance Solutions, Inc., one of the fastest growing insurance distribution companies in the U.S. See what other organizations that have gone Google have to say.

Insphere Insurance Solutions, Inc. is a distribution company that specializes in meeting the insurance needs of small businesses and middle-income individuals and families. Our field sales force consists of approximately 3,000 independent agents nationwide who offer life, health, long-term care and retirement insurance.

In 2009, we decided we needed to move all of our agents, in more than 80 locations, off of various email systems, including Microsoft® Exchange, onto one platform. This would keep operational costs down and allow our agents and support teams to communicate more effectively. Since our agents rarely come into an office, access from any device was critical.

Today, nearly four years after our initial implementation, Google Apps has dramatically increased productivity and transformed our business. Now, our agents are using Google Docs to collaborate with each other on projects and can meet virtually anywhere using Google+ Hangouts to share ideas and best practices from their experience. With no more servers or software licenses, we reduced our projected costs from other solutions by almost 70 percent. That kind of savings delivers true value to our bottom line.

As a company, we have been able to leverage Google APIs to help us be efficient. When an agent joins or leaves the team, our provisioning system manages all account items with our Google integration.

In addition to the add/change user administration, we utilize Google Groups to constantly maintain distribution lists for email and control file security related to GoogleDrive/Docs. This automated maintenance promotes increased use of Docs collaborative capabilities. An office manager never has to worry about sharing docs or managing a distribution list again.

After this successful integration, we integrated our CRM platform with the Google calendar. All of our agent appointments are pushed to Google Calendar and then to their mobile phone automatically. Any update on the phone is then reversed and posted back to Google and CRM. We were able to leverage the Google platform and its APIs to deliver for the business without incremental licensing costs.

When it comes to recruiting and sustaining our growth, Google Apps has been instrumental in helping us hire new agents quickly while ensuring that they are equipped with the information they need to be successful. With all their documents, calendars and email accessible on the go, our agents are always connected to each other and clients, no matter where they are. This platform has really helped our teams stay connected and collaborate in ways they hadn’t imagined.

IT is no longer a barrier and no one has to wait to meet with someone from the IT department to get going with Google Apps. In fact, I personally haven’t had to pick up the phone once to call an email administrator. It has been truly amazing to see the natural adoption of the product by our field agents.